Caraway

Can't reach a person to talk about the product. I was very careful with the use of the product and still got scratches on the 8 inch and 10 inch. I have only had it since July 2025.

Ceramic coating on stock pot cooker is chipping. Purchase date was approximate ----- 5/2021.

Not sure if registered at that time. abbottg@***.com ----- 1-60*-***-****

I needed to make a return. It took over a week of trying to finally get a return label.

Also, when I finally got a confirmation they received it, they took 12 days and repeated chats to get the refund. Great cookware, just horrible customer service.

your product sucks.

your website sucks.

your help desk sucks.

your third party (help with questions) sucks.

and where is my package!

according to your e-mail to me, it was delivered at 6:50 PM on 3/22 and it's nowhere to be found!

I would never buy any of your products, but since I ruined my daughter's pot, I had no choice but to buy a third pot! Your pots are not made for real cooks! I want to know exactly where my pot was delivered ASAP!

Very bad experience I couldnt talk to anybody very disappointing I like your stuff, but I dont like your Customer Service system. I had a question I couldnt talk still I dont know about my merchandise because nobody answered the phone.

Nobody called no life agency and I am not happy.

Please have a system that people can talk. I cannot write more than that.

Apparently this is the new normal for the most expensive items sold online. No phone support.

Wrong tracking info. Can't log in to account to get order # or tracking # if you ordered through SHOP.com. If you get to the point of entry to SHOP to review order # and tracking #, still can't get help. Their website guides you to use chat box and we know how great THAT is.

Chat box offers a live agent, BUT THEY NEVER GET ONLINE WITH YOU. Now delivery date is 10 days later. Also, you can't highlight and copy order or tracking #.

Only an entire webpage can be copied. There went an hour of my day..

How do I use my warranty and how do I cook with this thing I need to know what kind of what kind of recipes or anything you guys got its a steam pot. Theyre supposed to put it in the Dutch oven.

Its a real good one I like it, but I dont know how to use it no information no information on how to cook with Woody Woody put it. How do you use it? I mean Im like I said 85 years old had two strokes not too cool about anything you can help me out.

I really appreciate it. Thank you so much

We purchased a large order and it was missing the utensil set. It says that it was delivered but we never received.

We have emailed 4 times and do not get a response. We have also called multiple times and cannot get a live person. It is very frustrating as we spent a lot of money---over $1200.

We just would like the utensil set. Can someone please respond to the email or call 917-415-****.

Matt Levens

My experience with this company is terrible. I was very excited to purchase three flying pens the larger one is not doing well the handle is loose and the frying pan is sticking.

I was hoping somebody will call me.

My number is 818-585-****. My name is Benny thank you.

I bought a couple of your frying pans two months ago. One of the pans has got a lot of black on the outside, and another one is starting to get black on the outside. What can I do?

I want to talk to a human right now and not later.

I ordered the wrong color for my cookware and Im trying to catch the order before its shipped to me so I can change the color required. Im disappointed.

I cannot speak to customer service.

I have sent the email. I hope you receive it in time and can intercept my order before it is shipped.

I ordered a 12 inch and 10 inch skillet. Instead of the 10 inch skillet, I would prefer another 12 inch skillet.

I would like to return the 10 inch skillet if you can email me a label for free shipping. My name is Jackie Ramey, and my mailing address is 2619 Grandview Ave., Portsmouth, OH 45662.

My phone number is 740-285-****. Thank you.